Privacy Policy

Last updated: September 22, 2026

Velo Voice AI LLC ("Velo Voice AI", "we", "us", or "our") provides AI-powered phone and text messaging services for small businesses. This Privacy Policy explains what information we collect, how we use it, and your choices. It applies to our website at velovoice.ai and to the messaging services we provide.

1. Information we collect

We collect information you provide directly and information collected automatically:

• Contact information: name, business name, email address, and phone number, for example when you fill out our contact form, request a demo, or become a customer.
• Message content: the content of calls and text messages handled through our service on behalf of our business customers, including appointment details and customer inquiries.
• Usage information: basic technical data such as pages visited, device type, and browser type, collected through standard web logs.

2. How we use your information

We use the information we collect to:

• Provide, operate, and support our services, including missed-call text-back, appointment booking, and customer messaging.
• Respond to inquiries, demo requests, and support messages.
• Send service-related messages such as appointment confirmations and reminders.
• Send marketing messages only where you have given consent, as described below.
• Improve our services and protect against misuse or fraud.

3. Text messaging (SMS) privacy

If you provide your mobile phone number and consent to receive text messages from us, we will send you messages related to our services, such as demo follow-ups, appointment confirmations, and service updates.

• Consent: By providing your phone number and opting in, you agree to receive text messages from Velo Voice AI LLC at the number provided. Consent is not a condition of purchase.
• Frequency: Message frequency varies based on your interaction with us.
• Rates: Message and data rates may apply, depending on your mobile carrier and plan.
• Opt-out: You can opt out at any time by replying STOP to any message. You will receive a confirmation that you have been unsubscribed, and we will not send further marketing messages unless you opt back in.
• Help: Reply HELP to any message for assistance, or contact us at the details below.

We do not sell, rent, or share your personal information, including mobile phone numbers and SMS opt-in consent, with third parties or affiliates for their own marketing or promotional purposes. Mobile opt-in data is used solely to provide the messaging services you requested.

4. How we share information

We share information only as needed to operate our services:

• Service providers: trusted vendors that help us deliver messages and operate our platform (for example, our telephony and messaging providers). These providers may process message content and phone numbers solely to transmit messages on our behalf.
• Business customers: if you interact with a business that uses our service, that business receives the messages and contact details from your conversation with them.
• Legal requirements: where required by law, court order, or to protect our rights, users, or the public.

We do not sell personal information to data brokers or advertisers.

5. Data retention

We keep personal information only as long as reasonably needed to provide our services, comply with legal obligations, and resolve disputes. Message records are retained per our agreements with our business customers and applicable carrier requirements.

6. Data security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Your choices

• Opt out of texts: reply STOP to any message.
• Access or deletion: email us at the address below to request access to, correction of, or deletion of your personal information.
• Marketing email: use the unsubscribe link in any marketing email.

8. Children's privacy

Our services are directed to businesses and are not intended for children under 13. We do not knowingly collect personal information from children under 13.

9. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be posted on this page.

10. Contact us

Velo Voice AI LLC
1000 Brickell Ave Ste 715 #1904
Miami, FL 33131
Email: admin@velovoice.ai
Phone: +1 (786) 321-9578